Shipping & Returns
What to expect once you place an order, and how we handle issues if something goes wrong.
Order processing
Orders are processed within 1-2 business days of payment confirmation. You’ll get a confirmation email as soon as your order is placed, and a shipping notification with tracking once it’s on its way.
Shipping & delivery
We ship via trackable courier service. Most domestic orders arrive within 3-5 business days of shipping. Vials ship lyophilized and sealed — see our Storage & Handling page for what to do once your order arrives.
Damaged or incorrect orders
If your order arrives damaged, missing an item, or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo where applicable, and we’ll make it right with a replacement or refund.
Returns
Because of the nature of these products, we’re not able to accept returns on opened or used vials. Unopened, sealed products in their original packaging may be returned within 14 days of delivery for a refund, minus original shipping costs — contact us first to arrange it.
Get in touch
Any questions about an order, shipment, or return — reach out through our Contact page and we will get back to you.